Refund policy

Returns & Refunds

We want you to be happy with your Reef Life order. If there's a problem with your order or you'd like to make a return, please contact us at support@reeflifeapparel.com.

Please do not send an item back without contacting us first. We'll provide the appropriate instructions depending on the reason for your return.

Damaged, faulty or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, misprinted or you receive the wrong item, please contact us as soon as possible.

We may ask you to provide photographs showing the item and the problem. Where appropriate, we will arrange a replacement or refund. In many cases, a faulty or damaged item will not need to be physically returned.

Nothing in this policy affects your statutory rights in relation to faulty, damaged, misdescribed or incorrectly supplied goods.

Change of mind and sizing returns

For customers in the United Kingdom, you have the right to cancel most online purchases within 14 days of receiving your order without giving a reason. After notifying us that you wish to cancel, you then have a further 14 days to return the item.

Items may be tried on as you would in a shop, but you may be responsible for any reduction in value resulting from handling beyond what is reasonably necessary to establish the nature, characteristics and fit of the item.

Unless an item is faulty, damaged, incorrect or otherwise not as described, you are responsible for the cost of returning it. Please contact us before returning anything so that we can provide return instructions.

For customers outside the United Kingdom, any additional return rights provided by applicable local consumer law will also apply.

Exchanges

We do not currently offer direct exchanges.

If you require a different size or product, please contact us regarding the return of your original item and place a separate order for the replacement.

Personalised products

Products that have been made specifically to your individual requirements or personalised for you may not be eligible for change-of-mind cancellation or return rights.

This does not affect your rights where an item is faulty, damaged, incorrect or not as described.

Refunds

When a physical return is required, we will let you know once it has been received and assessed.

Approved refunds will be made to your original payment method. For UK customers exercising their statutory right to cancel, refunds will be made within the applicable statutory timeframe. Where required by law, the original standard delivery charge will also be refunded. If you selected a more expensive delivery option, such as express delivery, the additional cost above our standard delivery charge is not refundable.

Please remember that your bank or card provider may take additional time to process a refund after it has been issued.

Your statutory rights

Nothing in this Returns & Refunds Policy is intended to exclude or limit any rights you have under applicable consumer law.