SHIPPING POLICY

Order Production

Reef Life garments are produced especially for each order. This means your order will go through a short production period before it is shipped.

Most orders are produced within approximately 2–5 business days, although production may occasionally take longer during busy periods or where there are product availability issues.

Production time is separate from delivery time.

United Kingdom Orders

Orders for customers in the United Kingdom are normally produced and fulfilled within the UK.

Once production is complete, UK delivery will typically take approximately 2–3 business days.

You will receive tracking information when your order has been dispatched.

United States Orders

Orders for customers in the United States are normally fulfilled within the United States or the provider's North American fulfilment network.

Once production is complete, standard US delivery will typically take approximately 2–5 business days.

Delivery to Alaska, Hawaii, Puerto Rico and certain US territories may take longer.

You will receive tracking information when your order has been dispatched.

Estimated Delivery Times

As our garments are produced to order, please allow for both production time and shipping time when estimating when your order will arrive.

As a general guide:

UK: approximately 4–8 business days from order to delivery.

US: approximately 4–10 business days from order to delivery.

These are estimates rather than guaranteed delivery dates. During particularly busy periods, holidays or circumstances outside our reasonable control, production or delivery may take longer.

If your order is significantly delayed, please contact us at support@reeflifeapparel.com and we'll investigate it for you.

Tracking

Where tracking is available, tracking details will be sent to the email address provided with your order once your order has been dispatched.

Please allow a little time after receiving your dispatch confirmation for tracking information to become active.

Multiple Items

If your order contains multiple items, they may occasionally be produced or shipped separately. This means that you may receive more than one parcel for the same order.

If this happens, you will not be charged any additional shipping fees beyond those shown when you placed your order.

Shipping Addresses

Please check your delivery address carefully before completing your order.

If you notice an error after placing your order, contact us as soon as possible at support@reeflifeapparel.com. We will try to correct the address before production or dispatch, but we cannot guarantee that changes will be possible once an order is being processed.

Delayed, Lost or Undelivered Orders

If your tracking information shows an unexpected delay, or your order has not arrived within a reasonable period after its estimated delivery date, please contact us.

We will investigate the shipment and, where appropriate, arrange a replacement or refund in accordance with your rights and our Returns & Refunds Policy.

Customs and Import Charges

Reef Life currently primarily serves customers in the United Kingdom and United States, with orders normally fulfilled within the customer's region.

Where an order is shipped internationally, customs duties, import taxes or other charges may apply depending on the destination and order value. Where these charges are not collected at checkout, they may be payable by the recipient.

Any applicable charges will depend on the rules of the destination country.

Questions About Your Delivery

If you have any questions about your order or delivery, please use our Contact Us form and include your order number and the email address used to place your order.

You can also contact Reef Life at support@reeflifeapparel.com.